All items have a 30 day 100% customer satisfaction guarantee. We will accept postage paid returns only after a return merchandise authorization number has been obtained. Please email BabyBeddingPalace@gmail.com for a return merchandise authorization number. Items must be in original packaging and condition. A 10% re-stocking fee will be applied and we do not refund shipping costs unless the item is not as described. Items must be returned in their original condition and in their original packaging. They cannot be returned used in any way or washed. All returns need to be in the same sellable condition as when they arrived.